Three omnichannel reports (2014) you don’t wanna miss #omnichannel
- Forrester Wave Q2’14 (PIM)
- Deloitte February’14
- Accenture January’14
Bonus
- WiPro Omnichannel Strategy
- CMO Club Omnichannel Personalization
- Zendesk Omnichannel Customer Service Gap (November’13)
- DM News Omnichannel Guide (2014)
- Kurt Salmon (October 2014)
- Google offline insights
- Forrester Wave Q3’14 – Omnichannel (on IBM)